Application Consultant/Customer Support Representative

Position: Application Consultant/Customer Support Representative

Description:

You will be responsible for interviewing clients, analyzing their requirements and setting-up the software based on their specific requirements. Once the software has been set-up, you will also be responsible for helping clients with problems that may occur with their configuration.

You will answer customer calls, assist clients in isolating problems and walk-through corrective steps with the client. Based on your experience in this process, you will suggest methods to organize/simplify/streamline this process.

Successful candidates will learn how to effectively handle many calls, process them efficiently, and help address the staffing shortage in the health-care industry.

Required Skills/Experience:

• BA/BS Degree
• Excellent communication/problem-solving skills
• Demonstrated, strong interpersonal skills
• Troubleshooting and analysis skills
• Must be detail-oriented
• Good understanding of Internet technologies
• Familiar with ASP models
• 1 - 2 years of experience in a technical support organization

Desired Skills/Experience:

• Experience with programming
• Experience with maintaining databases and writing queries in SQL
• Experience in the health care industry
• Knowledge and experience in working with LAN/WAN infrastructure technologies and web hosting
• Experience with staff scheduling software

E-mail jobs@lightning-bolt.com if you're interested in joining our team.